Evga Gtx 970 Sc Acx 2.0 Black Screen

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New GTX 980 Installed. No video signal / black screen after Windows loading logo screen. HELP PLEASE!

• Thread starter lofemofe
• Start date Sep 9, 2016

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Jun 7, 2012

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• #1

Hey guys,

I am upgrading from a GTX 780 TI to an EVGA GTX 980 SC ACX 2.0. I installed the GTX 980 into my system and I am running into some issues. After installing new card in my system, I restart. I get the Gigabyte Bios screen, no issues there. I get to the Windows loading screen and after a couple of loading circle animations my monitor then goes blank and shows "No DVI input"

I have a dual monitor setup with a 24" 1080P monitor plugged into the onboard graphics and a 27" 1440P monitor that is connected through Dual Link DVI to my GPU.

When changing my BIOS to load iGPU instead of PCI GPU I get the same problem. On my other monitor (connected to onboard graphics) I'll see the BIOS, then I'll see the Windows logo and loading circle animation, then the screen just freezes at the Windows logo or it goes black and goes no signal as well.

I suspected that my onboard video drivers might be conflicting with NVidia drivers. I disconnected the GTX 980 so that I only have the onboard GPU going. This is the only way for me to get back into Windows. I uninstalled all Nvidia drivers from Add/Remove Programs, then I ran Display Driver Uninstaller as well. And got it to uninstall all Nvidia stuff and as well the onboard graphics drivers (Intel 4600). I then downloaded the latest drivers (even though I already had them before). Installed new drivers with a clean install. Put GTX 980 back in. Same problem. I repeated this process 3 times trying older Nvidia driver versions and no success with any of them. Reseating the GTX 980 each time as well, so I know it's not a hardware install issue.

My Mobo Bios version is up to date (I updated it last month).

I then tried a GTX 970 to see if that would work. It worked fine. I then put my GTX 780 TI back in and it also works fine.

I tried swapping the monitors with the GTX 980 and seeing if that would work, it did not.

I think it is a handshake issue of some sort between Windows sending the Nvidia Drivers to the GTX 980 and it not being received. I don't think there's an issue with the GTX 980 because it does display video at the BIOS screen and at the Windows logo loading screen.

I'm at a loss here and I'm out of ideas. Does anyone have any ideas?

Aug 26, 2014

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Sep 1, 2012

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• #3

Firstly, just try one screen attached to the GPU.

You've already used DDU? :/
And it's still not working?

When windows is booting up could you mash F8 and then select "Enable low-resolution video"

Does that do anything different?

Maybe you got a faulty card.
Can you test it in another PC?

Jun 7, 2012

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• #4

To Zyke:
I uninstalled using no GPU and only onboard graphics. I used DDU and Windows Add/Remove to do this uninstall. I then reinstalled the GTX 980 to reinstall Nvidia Drivers. You can't actually install Nvidia Drivers until the installer detects the GTX 980. So this has been done.

To Faux_Grey:
Yes. I've used DDU for the uninstall and reinstall of Nvidia Drivers. I have tried just 1 monitor as well. I have not tried low resolution mode but I can try that. Although this solution means I'll need to be in low res mode for it to work which means it doesn't actually work. But I'll try just to get more info.

Aug 26, 2014

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• #5

When your screen goes blank, does it switch to onboard graphics? Are the GPU fans spinning?

Jun 7, 2012

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• #6

GPU fans are spinning. Lighted words on GTX 980 light up. When the screen goes blank, it does not switch to onboard graphics. It just stays blank forcing me to restart computer.

Sep 1, 2012

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• #7

GPU fans are spinning. Lighted words on GTX 980 light up. When the screen goes blank, it does not switch to onboard graphics. It just stays blank forcing me to restart computer.

And no other computers to try it in?

Jun 7, 2012

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• #8

Only other computer I have is a 430 W PSU. Which I won't risk trying the GTX 980 in there.

Nov 14, 2006

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• #9

I know you said your 780 worked fine after swapping it back but if I were you I would try to disable the onboard graphics in the BIOS and try the 980 again.

Jun 7, 2012

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• #10

I know you said your 780 worked fine after swapping it back but if I were you I would try to disable the onboard graphics in the BIOS and try the 980 again.

I've tried this. No go.

The only thing I haven't tried is using Legacy PCIE instead of UEFI PCIE. I'll probably try that next.

Nov 14, 2006

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• #11

Have you tried booting into Safe mode? If you get a picture in Windows Safe mode then it sounds like the drivers possibly

Nov 11, 2013

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• #12

try a older driver like 355.82 or see what driver came on your cards driver disk test with that and see maybe trying so hard to work on 10 series stuff with latest drivers may affect older cards ??

thing is I still use the 355 driver on this 980ti

Aug 26, 2014

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• #13

Only other computer I have is a 430 W PSU. Which I won't risk trying the GTX 980 in there.

If that PSU has the required power cables (2x 6-pin I guess), there's no risk. It won't need that much power just to test if it's working.

Jun 7, 2012

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• #14

Just did some more troubleshooting, here's what I've tried now:
1) Cleared CMOS
2) Updated to latest MOBO Bios
3) Tried UEFI PCI OP ROM and Legacy OP Rom options in Bios
4) Tried disabling Intel Graphics in Bios
5) Tried 3 different versions of Nvidia Graphics Drivers. Reinstalling and uninstalling with Display Driver Uninstaller
6) Tried power cycling my monitors
7) Tried reseating GTX 980 countless times
8) Checked to see if any RAM modules were dislodged
9) Tried 780 TI and GTX 970 and they both work fine
10) Tried disabling Intel Graphics in Device Manager
11) Tried DVI single, DVI Dual Link, and HDMI to different monitors
12) Tried booting into Safe Mode. It works. So basic Display Drivers work, Nvidia drivers do not. Doesn't solve my problem but it pointed me in the direction of the drivers which still doesn't work after reinstalling different variants of Nvidia drivers.

After reading online there are many threads out there with 900 Series GTX cards and black screens/no video output screens. No real solutions out there.

I feel like I need to RMA but I've never done one before. Talking to EVGA and inputting my serial # online it says I still have warranty which is good news. How long is the RMA process with EVGA, anyone have any experience?

Nov 11, 2013

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• #15

seems like 30 days after the approve the rma but I'm suer they will explain all that if you ask

just to ask what motherboard do you have ??

this looked interesting a few posts around on it

https://www.reddit.com/r/nvidia/comments/49dghk/some_us...

https://forums.geforce.com/default/topic/921929/latest-...

seemed like I had this with that and newer drivers , I'm still on 355.82 with this 980ti

don't know like I said 900 cards can get funny .. NVidia seems to be having a tough time with there drivers as well lately ?

and with the release of the 10 series cards they work on that and older card may take a back seat on the latest drivers ??

may not be the card just NVidia now a days ??

• #16

I had a very similar issue and tried most of the steps mentioned here (force booting VGA mode, old drivers etc) but still only got it working in low resolution I was about to give up, when I noticed that the DVI cable had come slightly loose. I reconnected it, and everything worked again. I guess the VGA pins were still connected, but the DVI pins had detached. So, even if your cable isn't loose, maybe the fault is caused by a faulty cable.

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Evga Gtx 970 Sc Acx 2.0 Black Screen

Source: https://forums.tomshardware.com/threads/new-gtx-980-installed-no-video-signal-black-screen-after-windows-loading-logo-screen-help-please.2802977/

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